Ability to be present, on your website, where your potential customers are. Giving you the opportunity to convert them.
Study shows 72% of customers would be motivated to buy from a website with live support. Also, majority prefer texting to calling.
Easily collect and have access to customer contact data first time they make enquires and keep them as repeat customers.
Customers come from anywhere and anytime, so it makes sense to be easily reachable from all locations at all times.
We ensure you have complete access to all chat transcripts to keep you informed and help you to nurture customers properly.
Opportunity for small businesses and startups to play in the big leagues with minimal cost and big return on investment.
Grant A Smile is a UK based organisation with impressive services that has changed many lives. It recently received British Queen’s highest service award.
As a people service organisation, with the added task of operating in multiple countries, it faced a huge challenge of finding a way to offer instant support to customers needing answers to urgent queries to help them make quick decisions. They also needed to support customers from other countries with different time zones. Research findings indicated that majority of customers prefer texting to phoning. Plus, the volume of queries would be more than one person could handle on telephone.
However, they could not afford to take money away from vital operations to fund a 24 hour in-house support operation that could amount to £240 per day and £7,200 per 30 days.
We proposed two separate packages to help Grant A Smile to support all customers regardless of their country’s different time zones. As well as the ability to provide the instance responses to quick queries to motivate customers to sign up.
Our first proposal would have Grant A Smile‘s potential 24/7 support cost reduced from £7,200 to £1,440 per month, a huge 80% reduction. Grant A Smile opted for a 10 hour daily service for £900 per month, at only £3 per hour. Furthermore, as they took the service during one of our promotional periods, they got it at a further 50% discount, resulting in a total cost of only £450 per month (30 days cycle) at just £1.50 per hour for a whole year. A massive savings of over 80% compared to their in-house recruitment option.
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